Office, Administrative, Customer Service, Human Resources, and Manufacturing/Production
Date Posted: 6/7/2023Apply Now
Our client in North Austin is hiring for a Client Services Representative II! This position is on-site.
Policy provisions, policy changes/conversions, reinstatements, withdrawal histories
Basic requests like beneficiary changes, address changes, forms requests, etc.
Ensure compliance with company standards and maintains customer files
Handle customer complaints in a professional courteous manage
Update beneficiary changes, address changes, forms requests, etc. into database
Ensures outstanding issues are resolved appropriately
May calculate cash values, premium refunds/changes, loan balances or other such values
Perform similarly related activities as necessary
Skills / Knowledge
Must be able to learn, comprehend and apply tax regulations as they apply to distributions and changes to annuity and life policies
Ability to perform complex manual mathematical calculations
Strong organizational skills
Demonstrated skill and ability in dealing with the public
Knowledge and skill at applying customer service theories and practices
Strong written and oral communication skills necessary
Basic computer knowledge and keyboarding skills
Thorough knowledge of NWL products or similar
Ability to communicate effectively with customers by telephone
* High school or GED required with 3 years call center customer service or office administrative experience in a fast paced organization; or Associates degree with 1-2 years related experience
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to firstname.lastname@example.org
Thank you for applying to the CSR II & III - North Austin AH position. Your job application has been routed to the appropriate branch for consideration. Please make note of your Password, as you will need this if you are selected to move forward in the process. Your email address will most likely serve as your username.