Job Description

Senior Customer Service Representative

Ultimate Staffing as partnered with an established, team-oriented company near Hanover, MD that is looking for a Senior Customer Service Rep. Great company to build and develop your career with!

$18-$22/HR based on experience

Responsibilities

• Communicate with established accounts via phone and email
• Work closely with outside sales rep to input orders into computer software
• Follow up with complaints for resolution and ensure customer satisfaction
• Work closely with other departments to communicate on resolution on inquiries
• Help trouble shoot delayed orders
• Keep customers and department heads informed on all stages of project completion

Requirements

• Able to work within a fast-paced environment
• Communicate professionally both written and verbally
• Proficient with MS Excel
• At least three years in customer service role in an office setting
• Prior experience with B2B customer service

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to ksaunders@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Hanover, MD
• Job Type:Customer Service
• Experience:Not Specified
• Education:Not Specified
• Date Posted:1/21/2023
• Contact: Keri Saunders (443) 285-0213
• Pay Range: $18.00 - $22.00 Hourly

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