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Intake Coordinator - AH

Date Posted: 9/22/2022

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Job Description

Our client in North Austin is hiring for an Intake Coordinator! 

Pay: $55,000/annually, depending on experience

Responsibilities

  • Prepare and send intake requirements on established torts to law firm contacts, follow up on outstanding requests regularly/as assigned, and scrub received intakes to check for missing or deficient information. Clarify any missing/deficient information timely with law firm contacts.
  • Ensure that scope is fully confirmed and documented, necessary documents have been received, and all reports are added to the reporting schedule.
  • Prepare and send intake requirements on established torts to law firm contacts, follow up on outstanding requests regularly/as assigned, and scrub received intakes to check for missing or deficient information. Clarify any missing/deficient information timely with law firm contacts.
  • Ensure that scope is fully confirmed and documented, necessary documents have been received, and all reports are added to the reporting schedule.
  • Work with the sales team to understand and document scope of services for new projects and determine required intake materials, including but not limited to: claimant demographics, settlement agreements, injury grids, consents and PoRs, QPOs, and Letters of Authority.
  • Responsible for managing a live tracking tool to be accessed by Case Managers, Account Managers and all other needed team members working with the status of intake thresholds. (must possess excellent Excel skills, and be open to the new IT operating systems)
  • The role may include some travel for the purposes of on the ground intake support (large or difficult cases) and/or client training.
  • For new projects, secure assigned client relationship manager, settlement manager, and QSF manager from respective department heads, and facilitate handoff to those teams via weekly meeting and completed intake handoff worksheet.
  • The Associate Intake Coordinator may work with their department head as well as the sales and marketing teams on the conceptualization and development of law firm and claimant education and training tools. These will include, but are not limited to:
    • Law Firm and Claimant FAQ sheets
    • Marketing and promotional materials
    • Intake spreadsheet instruction sheets and intake templates
    • Intake spreadsheet training videos
    • Lien Questionnaires
    • Other duties as assigned.

Skills
  • Communication: 
  • Strong oral, written and presentation skills with the ability to establish a deep understanding of ARCHER's business.
  • Ability to clearly communicate while working within a team environment.
  • Collaboration: 
    • Coordinate with team and supervisors to provide stellar results.
    • Indicate areas of improvement or need.
  • Creativity and Problem Solving:
    • Ability to think ahead and anticipate problems, issues, and solutions.
    • Ability to introduce creative ideas to solve complex problems.
    • Ability to identify and introduce solutions to produce efficient and consistent results.
  • Project and Time Management: 
    • Ability to work effectively and meet deadlines and handle multiple projects.
    • Ensures risks and issues against goals are identified in a timely manner and properly communicated.
  • Personal Development:
    • Highly self-motivating and entrepreneurial aptitude.
    • Ability to deliver plans against high level strategies and goals.
    • Ability to work in a fast-paced environment.
    • Constantly strives to learn new technologies and look for ways to stay up to date in this rapidly changing industry.


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, c
To apply please email your resume to ahooks@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Austin, TX
  • Job Type:Legal
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/22/2022
  • Contact: Alexis Hooks (512) 795-8635
  • Pay Range: $55,000.00 - $55,000.00 Annually
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Job Reference: JO-2209-177178