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Customer Success Specialist

Date Posted: 9/22/2022

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Job Description

*Direct Hire
*Remote on Friday's!

Ultimate Staffing Services is a business line of Roth Staffing Companies L.P., one of the largest privately held staffing companies in the USA. The Customer Success Specialist is a small group that handles a lot of things for our company ranging from order entry to freight claims to credit requests and anything else the customers may need assistance with regarding their orders. 

Job Description:

  • Liaison between customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers
  • Provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first
  • Process and confirm orders and/or communicate what needs to be ordered, the day they are received
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines, and policies
  • Keep records of customer interactions, process customer accounts and file documents
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Identifies and responds to customer's needs in a timely and efficient manner
Required Experience:
  • 2+ years of experience working with business to consumer and business to business customers required
  • 2+ years of experience working directly with end customers required
  • An even keeled and professional demeanor
  • Commitment to strong values and integrity
  • Professional and friendly, including with challenging customers
  • Escalation and de-escalation experience
  • Excellent communication, multitasking ability, and organization
  • Must have availability to work 1130 AM to 8 PM two days per week
  • Able to work 8-hour shifts between 8AM and 8PM (set schedules are published one month in advance)
  • Be comfortable working with 10+ diverse accounts, take phone calls, enter orders (phone, email, etc.), perform price and availability checks, quote shipping speeds, arrange returns, and solve customer challenges
  • Be a team player willing to complete many different types of tasks
Company Benefits Offered:
We offer:
  • Unlimited growth opportunities
  • Competitive compensation, including Profit Sharing exceeding standard bonuses
  • Industry-leading benefits package, including medical, dental, vision, prescription, and life insurance
  • Pre-tax accounts for healthcare and dependent care
  • 401(k) and retirement cash account
  • Paid vacation, holidays, and sick time
  • Comfortable office environment, sit/stand desks, snacks in the breakroom, free coffee and tea, an entire wall of windows facing downtown Atlanta
  • WFH every Friday
 
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to jesanchez@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Atlanta, GA
  • Job Type:Admin - Clerical
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/22/2022
  • Contact: Jessica Sanchez (678) 385-3578
  • Pay Range: $4,000.00 - $55,000.00 Annually
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Job Reference: JO-2209-177148