Job Description

We are seeking a dedicated and organized Account Manager and Dispatcher to join our clients' sales team in Richardson, TX. The ideal candidate will have 1-2 years of experience in dispatching, call center operations, or account management. This role involves managing client accounts, coordinating dispatch services, and ensuring customer satisfaction.

Key Responsibilities:

• Account Management:

  • Serve as the primary point of contact for assigned client accounts.
  • Maintain strong relationships with clients to understand their needs and ensure satisfaction.
  • Address client inquiries and resolve issues promptly and effectively.
  • Prepare and present regular reports on account status and performance metrics.
  • Assist in contract renewals and upselling additional services to existing clients.

• Dispatching:

  • Coordinate and schedule service requests from clients.
  • Dispatch maintenance and repair teams to client locations in a timely manner.
  • Monitor the progress of dispatched teams and ensure timely completion of tasks.
  • Update clients on the status of their service requests and follow up to ensure satisfaction.
  • Maintain accurate records of service requests, dispatch activities, and client interactions.

• Customer Service:

  • Provide excellent customer service by promptly responding to client inquiries and concerns.
  • Handle incoming calls and emails from clients professionally and courteously.
  • Ensure all client communications are logged and documented in the CRM system.
  • Collaborate with internal teams to ensure client needs are met effectively.

Qualifications:

• 1-2 years of experience in customer service, call center operations, or account management.
• Excellent communication and interpersonal skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Richardson, TX
• Job Type:Entry Level
• Experience:1-2 years
• Education:High School
• Date Posted:7/23/2024
• Contact: Olivia Isaacson (469) 459-5939
• Pay Range: $18.00 - $18.00 Hourly

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