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DME/Managed Care Product Specialist

Date Posted: 8/16/2022

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Job Description

We are partnering with a a local DME provider that is looking to add a Product Specialist to their team! 

DME/Managed Care Product Specialist
Direct Hire 
Tampa, FL 33614


Pay: $19/HR 

Schedule: M-F 8:30 AM - 5:00 PM 

JOB PURPOSE: The purpose of this position is to provide exemplary customer experiences for patients and providers at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Strong client care mindset, organizational, time management and communication skills
  • Keeps work area neat and tidy.  Respects client or patient dignity and confidentiality, adheres to HIPAA regulations at all times.
  • Possesses the ability to work in a fast paced environment and adjust to constantly changing workloads.
  • Positive attitude, active listener, promotes good relationships internally and externally
  • Must respond to all inquiries as they come in. If further investigation is necessary, lets client know.
  • Ensure that intake information is accurate and complete
  • Detail oriented, able to enter and process orders in a timely manner
  • Able to communicate well with a diverse population. Follow-ups with client and/or patient, with ancillary benefit managers, fitter techs, set up repairs and orders equipment.
  • Adheres to the facility dress code and appears professional at all times.
  • Handle client/patient inquiries and complaints as appropriate to position.  Resolves product issues or concerns, or promptly seeks guidance as needed.
  • Track packages, maintain detailed and accurate records of all interactions and follow-ups

WORK ACTIVITIES:
  • Adheres to the facility dress code and appears professional at all times.
  • Communicating - First point of contact. Communicates effectively with a diverse population. Confidential attitude.  Develops professional, constructive, cooperative working relationships internally and externally.
  • Judgment and Decision Making - Resolution oriented.  Works with a sense of urgency. Demonstrates excellent customer service skills and the ability to calm patients or clients who may be agitated or upset.
  • Data entry and follow-ups.
  • Flexibility to take on additional tasks as need.







 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to tharrington@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Tampa, FL
  • Job Type:Admin - Clerical
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:8/16/2022
  • Contact: Thomas Harrington (813) 870-6147
  • Pay Range: $19.00 - $19.00 Hourly
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Job Reference: JO-2208-172593