Minimum 3 years of experience handling heavy phones and office administrative duties
Heavy construction equipment, heavy truck, or automotive industry experience is highly preferred
Dealership environment experience is ideal but not required
Must have great customer relations, computer skills, and problem-solving skills
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Essential Job and Responsibilities:
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Perform clerical duties and tasks requiring one to be on their feet, assisting with checking in trailers
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
Maintains unit records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Performs other functions or duties as directed by management in line with the objectives of the dealership
Life Insurance/AD&D coverage
Voluntary LTD & Aflac
Paid Vacation, Sick, and Holiday.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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