Job Description

Job Duties/Description:

• Serve as the go to for putting together quotes and order processing.
• Provide details on warranty policies and processing returns.
• Handle a large volume of incoming calls, emails and web chat interactions.
• Identify and predict needs of customers and communicate solutions.
• Clearly communicate products and services in terms the customer will understand, while taking into account regional and industry terminology.
• Communicate with internal departments and co-workers to ensure everyone is on the same page regarding back orders, material count, etc.
• Negotiate pricing to secure business while balancing the long-term relationship of each customer.
• Assist other departments during slow periods, including Marketing, Production and Human Resources.

Requirements:

• 2+ years of sales support or customer service experience - manufacturing experience is highly preferred.
• Effective verbal and written communication skills with the ability to adapt to regional and industry terms.
• Proficient time management and prioritization skills.
• Able to receive feedback from management and also work well as a team.

Additional Info:

• Pay: $50K-$60K depending on experience level
• Schedule: 8 AM-5 PM M-F November-April M-F, and 7 AM-5 PM May-October (busy season OT required 45 hours/wk)
• Location: In office 100%
• Type: Direct Hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Roseville, MN
• Job Type:Admin - Clerical, Customer Service, General Business
• Experience:1-2 years
• Education:None
• Date Posted:7/19/2024
• Contact: Andrea Boushek (651) 461-5180
• Pay Range: $50,000.00 - $60,000.00 Annually

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