Job Description

Customer Service Representative

• Track and update shipment status
• Communicate service issues with customers while keeping management informed
• Maintain internal customer profiles and relevant customer information
• Work with vendors, agents and carriers to provide services required/requested
• Work with other company stations to ensure customer satisfaction
• Quote customers
• Route shipments via ground and air as needed
• Create shipping documents
• Answer customer's questions via phone and email

Requirements:

• Experience in domestic freight forwarding/logistics is preferred, previous customer service experience is required.
• Experience working in Microsoft Office, especially Excel and Outlook is required.
• Must have excellent communication, problem solving and analytical skills.
• A self-motivated, fast learner with a can do attitude is a must. The ability to work well under stress and in a fast paced team environment is also required.
• Geographical knowledge and use of military time is preferred.

Additional Information

• Pay: $20-21/hr.
• Schedule: Mon - Fri, 1st shift (7a - 4p, 8a - 5p)
• Location: 100% in-office
• Type: Contract-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Inver Grove Heights, MN
• Job Type:Admin - Clerical, Customer Service, General Business
• Experience:1-2 years
• Education:High School
• Date Posted:7/18/2024
• Contact: Eric Knutson (651) 461-5185
• Pay Range: $20.00 - $21.00 Hourly

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