Date Posted: 8/11/2022Apply Now
Social Media/Customer Service
Pay Rate $19.00 per hour
The Social Media Customr Service Representative will be the company's primary interface with the shop owners who have purchased CRM software services. These agents will be critical to the long term success of the program by establishing a strong relationship with each shop customer. The agents will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the CRM Support document, in order for the shop owner to maintain satisfaction with the CRM program and retain the services.
* Support 350 accounts and make 35+ outbound calls to existing accounts per day
* Handle inbound customer support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information.
* Good understanding of social media marketing
* Work with shop owners to determine current level of Social Media service and decide whether to expand those services to reach a larger customer base.
Experience and Educational Requirements:
* Experience in a customer service / support environment mandatory.
* Excellent communicator both verbally and in writing.
* Receiving Inbound and making outbound calls
* Solid computer skills - specifically with Word, Excel and Outlook.
* Basic knowledge of SEO (search engine optimization) strategies preferred not require
* Experience in Social Media Marketing set up and usage.. Facebook etc.
Great entry level opportunity if your looking to grow your career with a large company.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to email@example.com
Thank you for applying to the Social Media Representative position. Your job application has been routed to the appropriate branch for consideration. Please make note of your Password, as you will need this if you are selected to move forward in the process. Your email address will most likely serve as your username.