Date Posted: 8/12/2022Apply Now
We are looking for a outgoing professional that loves to work and speak with others. job duties include scheduling transportation, assigning and tracking work crews and drivers on delivery efforts, preparing work orders, and following all company regulations
Interacts with customers in an effort to provide the best quality service. Diligently resolves emergency service issues and customer complaints. Schedules maintenance, inspections, remedial/repair services locally or out of town and makes necessary travel arrangements. Coordinates with the customer and/or bldg to properly notify all parties of scheduled service while satisfying paperwork requirements.
Supervise Service Technicians. Maintains and provides weekly service schedules, striving for efficiency. Ensuring that all necessary documentation has been acquired to obtain access to site.
Communicates with Sales personnel to review and clarify job specifications and prepares MOP's as needed.
Coordinates the procurement of necessary materials, equipment, rentals and subcontractors required for daily assignments. Including generating and assigning all emergency service work orders.
Reviews and maintains service inventory levels.
Maintains the integrity and manages the disbursement of field files and assists in supervising all services technicians.
Verifies the accuracy of weekly time cards, work orders and field reports pertaining to service and runs reconciliation for service time cards every Monday.
Reviews service job cost and provides quarterly S-Job profitability reports.
Provides customer with information on requested parts or additional services.
Enter and activate S and D jobs and prepare customer billings, when applicable.
Produces monthly reports including, but not limited to: Service Booking Reports, Capacity Reports and Over & Under Billing reports.
Maintains acceptable levels of outstanding receivables.
Notifies Assistant Controller of pending issues and duties, unable to be performed, prior to absenc
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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