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Fulfillment Services Supervisor (BC)

Date Posted: 6/22/2022

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Job Description

Great Opportunity, Great Tempe Location!
M-F, 8-5, $65,000

The Supervisor, Fulfillment Services is responsible for leading and scaling initiatives for our global fulfillment center that create positive customer experiences, operating efficiencies, and
reductions in total costs. Leads a team of direct reports who are accountable for transactional order management and ticket resale processing at scale and growing 10x over the next
18 months.

The successful candidate will be a player/coach who leads the order fulfillment strategy to include innovation/improvements for processes, technology, policies, and procedures to support
the ease of doing business for the customer.  The successful candidate will have a track record of operational excellence, continuous improvement, and will be passionate about building strong

* Lead and scale our transactional & fulfillment strategy, to include innovation/improvements for processes, technology, policies, and procedures to support the ease of doing business for the customer
* Create process excellence by actively managing and improving metrics and goals for the team with accuracy, scalability, customer service, and timeliness
* Propose and implement best in industry metrics, process and systems that improve customer outcomes and encourage effective, data-driven decision making
* Develop, document, and implement team process and procedures
* Partner with cross functional peers to deliver quality, exceed customer expectations, and identify opportunities for improvement
* Plan, hire and define direction of the Fulfillment Operations team for a highly successful, technically sophisticated company with significant growth potential

* Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
* Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Phoenix, AZ
  • Job Type:Distrib/Shipping
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:6/22/2022
  • Contact: Barbara Cordova (602) 678-5700
  • Pay Range: $31.25 - $31.25 Hourly
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Job Reference: JO-2206-166066