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Customer Service Representative

Date Posted: 7/10/2024

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Job Description

Our hiring manager is looking for a friendly customer serivce representative to support their team during a LOA. This role will last 3-6 months, with the potential for long term. We are looking for someone with a minimum of 1 year experience answering phones and utilizing a CRM system. Someone who is reliable and works well in a small office.

Position: Customer Service Representative

Location: Pleasanton: Fully Onsite

Pay $23-$24/hr.

Duration: 3-6months- with the potential for longterm

  • Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
  • Keeps track of customer correspondence and logs key account information and customer data.
  • Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
  • Upholds customer confidentiality, especially regarding financial matters and identity.
  • Processes customer refunds, shipments, and account adjustments.
  • Helps prepare customer service reports by collecting and analyzing customer information.
  • Upsells customers with information about other products and services when appropriate.
  • Contributes to team effort by accomplishing related tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Pleasanton, CA
  • Job Type:Customer Service
  • Experience:1-2 years
  • Education:None
  • Date Posted:7/10/2024
  • Contact: Alisa Lopez (925) 400-9299
  • Pay Range: $23.00 - $25.00 Hourly
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Job Reference: JN -072024-371817