Job Description

Logistics Operations Customer Service

Pay range: 21.00/hour
Schedule: 8:00am-5:00pm, Monday-Friday
Location: Eden Prairie, MN -Onsite in Office

How to Apply: Please apply directly to this position including a resume updated with your most recent employment.
Recruiter: Kim G. 651-461-0183 or
Company Benefits: Client Benefits: Competitive, robust pay and benefits package including medical, dental, vision, life and disability insurance, prescription drug coverage, retirement plans with company match, paid time off and paid holidays, charitable giving match and employee stock purchase program, Career development and advancement opportunities, and High-energy, collaborative work environment!!

We are seeking a dedicated and detail-oriented individual to join our team. In this role, you will play a crucial part in supporting our transportation operations by ensuring efficient and accurate processing of shipments and customer requests. This position offers a dynamic work environment where you will engage with both customers and carriers, utilizing your strong organizational and communication skills to maintain high standards of service and operational excellence. If you are proactive, adept at multitasking, and thrive in a collaborative setting, and are looking for a future in the logistics industry I would welcome the opportunity to review your resume.

Job Duties/Description:

• Perform essential operational tasks to meet the transportation requirements of customers and carriers.
• Create orders, provide shipment details, activate shipments, and manage load assignments.
• Schedule appointments, track and trace shipments, and process events and invoices.
• Monitor task boards and email accounts, responding promptly to customer and carrier inquiries.
• Enter and update the database using knowledge from SOPs and experience and follow escalation procedures when needed.
• Follow up on customer or carrier requests to ensure satisfaction, escalating issues as necessary.
• Validate and ensure the accuracy of load data in systems according to company and customer standards.
• Perform additional duties or responsibilities as assigned based on team and country-specific requirements.

Requirements:

• High school diploma or GED
• Previous logistics or customer service experience in a call center or similar environment with consistent employment history
• Basic proficiency in Microsoft Office Suite
• Effective communication skills, strong time management, and the ability to prioritize tasks
• Prior work experience requiring attention to detail and accuracy with excellent problem solving skills.

Keywords: Customer Service, Call Center, Logistics Customer Service, Customer Service Representative - Logistics, Supply Chain Customer Support, Transportation Customer Service, Freight Customer Service, Logistics Coordinator - Customer Service, Order Fulfillment Specialist, Warehouse Customer Service, Distribution Center Customer Service, Shipping and Receiving Customer Service, Import/Export Customer Service, Inventory Control Specialist, Freight Operations Specialist, Last Mile Customer Service, Reverse Logistics Customer Support, 3PL (Third-Party Logistics) Customer Service, Logistics Account Representative, Transportation Coordinator - Customer Service, Freight Broker Assistant, E-commerce Logistics Customer Service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition,
To apply please email your resume to kgorczynski@ultimatestaffing.com