Job Description

Hours: M-F 10:30 AM - 7:00 PM

Location: 100% Remote (must live in Minnesota)

Pay: $19.50/hour

Job Summary:

The Customer Service Rep will provide front-line phone and email support to customers for hearing instruments, connectivity devices, and general support. This role is vital in ensuring a positive customer experience and building confidence in our brands.

Key Responsibilities:

• Provide technical support and assistance to consumers on hearing instruments and connectivity products.
  • Manage approximately 20 calls per day, requiring comfort with being on the phone throughout the day.
• Answer basic questions regarding our hearing instruments and connectivity products.
• Connect customers with authorized hearing care providers.
• Provide solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.
• Maintain call logs and detailed reports in multiple systems.
• Handle customer calls and emails in a manner that creates a positive experience to build confidence in our brands.
• Enter notes for each customer interaction into contact management software.
• Collect and relay possible trends, problems, and suggestions for improvement to Supervisor.
• Perform miscellaneous tasks and projects as directed by the Supervisor.

Requirements:

• Minimum high school diploma or GED required.
• Must be tech savvy.
• Excellent oral and written communication skills required. Must speak and write clearly and professionally.
• 1-2 years of customer service experience preferred.
• Patience working with users who may be new to technology.
• Genuine interest and desire to help people.
• Ability to organize and prioritize work in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Working knowledge of Microsoft Word, Excel, and Outlook.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Eagan, MN
• Job Type:Admin - Clerical, Customer Service, Health Care
• Experience:None
• Education:None
• Date Posted:7/5/2024
• Contact: Sheila Goetsch (651) 461-5170
• Pay Range: $19.00 - $19.00 Hourly

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