Date Posted: 6/1/2022Apply Now
Patient Service Representative- Boston, MA $40-$50k Annually.
Position Description: The Customer Service Representative will possess a pleasant, professional, and friendly attitude and develop a rapport with our customers and our internal departments. A successful Customer Service Representative will be detailed oriented, have the ability to multitask, handle customer complaints and meet our standard requirements in ordering our custom bracing products.
Listen and respond to customer questions regarding bracing products, services, and orders
Become an expert in all our product offerings and services to be able to assist all our customer demands
Process customer orders taken by phone, fax, and email.
Audit information on an order for accurate information. 1) call customers and clarify any errors or missing information 2) act as the liaison between production technician and customer for clarification 3) inspect scans, x-rays, and casts for clarity.
Update customer demographic information in NetSuite software.
Work closely with Production Leads, Production Supervisor, and Director of Manufacturing to follow up on any customer complaints.
Communicate with Shipping and Receiving Specialist for any order changes or issues that may arise.
Manage the production workload utilizing production queues for the 4 production lines.
Attend morning production huddles and report the previous days' output and revenue.
Invoice the previous day's shipped products utilizing NetSuite.
Participate, and sometime chair, Lean A3 groups to increase efficiencies in company.
Other duties as assigned
Experience working with Microsoft Office applications.
Excellent communication skills written, oral and interpersonal
Excellent listening and problem-solving skills
Ability to remain flexible and adaptable to changes in the work, schedules, and assignments.
Proficiency with details, research, and record keeping.
2+ years telephone/customer service support experience a plus.
Please email: firstname.lastname@example.org
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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