Job Description

Job Duties:

• First point of escalation for field technicians.
• Provide technical assistance for successful installations.
• Document installation details, issues, resolutions, and follow-ups.
• Resolve installation issues and assess their impact.
• Escalate issues to appropriate contacts.
• Monitor site progress and conduct follow-up calls.
• Assist with troubleshooting using manuals and knowledge bases.
• Document hardware/software issues and resolutions.
• Communicate resolutions to the project team.
• Suggest and review process improvements.
• Ensure accurate documentation of check-ins, statuses, and tickets.
• Learn and understand the technology and systems being installed.
• Maintain regular attendance.

Requirements:

• High School diploma or equivalent.
• Minimum 1 year of experience in customer service, technical support, or project coordination.
• Ability to multi-task, prioritize, and adapt to changing workflows.
• Self-motivated, independent, and dependable.
• Strong written and oral communication skills.
• Accountable for quality customer service and handling various personalities.
• Proficient in Microsoft Office, especially Excel.
• Willingness to troubleshoot and learn new technologies.
• Ability to work varying shifts to meet project needs.
• Maintain quality and safety standards.

Additional Info:

• Pay range: $21/hr. (Nightshift will offer a $22-23/hr.)
• Schedule:
  • DAY SHIFT: Mon - Fri, 6am - 6pm (8 hour shifts + 1 hour meal break - flexibility with schedules is highly preferred)
  • NIGHT SHIFT: Sun - Thurs, 4pm - 9am (8 hour shift within that window + 1 hour meal break)
• Location: 100% in office in Chanhassen, MN

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Chanhassen, MN
• Job Type:Admin - Clerical, Customer Service
• Experience:None
• Education:None
• Date Posted:6/21/2024
• Contact: Melissa Swayze (651) 460-9287
• Pay Range: $21.00 - $23.00 Hourly

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