Job Description

Job Summary:

The Quality Assurance (QA) Representative will provide exceptional customer support, handle information requests, research and resolve issues promptly, and ensure customer satisfaction through both verbal and written communication.

Key Responsibilities:

• Oversee Quality Assurance Luxury Goods accounts and others.
• Identify potential business opportunities by contacting prospective partners.
• Develop clear and compelling proposals/quotations for current customers.
• Conduct Quality Assurance walkthroughs for new accounts.
• Collaborate with operations to implement, maintain, and close accounts effectively.
• Resolve irregularities or complaints efficiently and professionally.
• Communicate all new and updated information to customers and partners.
• Coordinate with Operations on scheduling specialty requests
• Assist the cleaning crew as needed.
• Create and manage a daily Outlook calendar
• Be available to work nights and weekends as necessary to meet client demands.
• Provide daily inspection reports.
• Attend operations meetings regarding inspections with the Operations/Office Manager and night inspectors at the corporate office.
• Review and approve partner invoices for payment processing.
• Protect the organization's value by keeping information confidential.
• Market for new accounts as needed.
• Travel out of state to locations such as California, Arizona, Nevada, and Colorado.
• Maintain a professional appearance at all times.

Requirements:

• Must pass a background check.
• Maintain a good driving record.
• Availability to travel as needed.
• Bilingual in English and Spanish is a plus.
• Minimum of one year of janitorial experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:San Diego, CA
• Job Type:Customer Service
• Experience:3-5 years
• Education:High School
• Date Posted:6/14/2024
• Contact: Brando Guevara (858) 867-4239
• Pay Range: $47,000.00 - $52,000.00 Annually

Get Job Alertsby Email

• Receive alerts with new job opportunities that match your interests
• Receive relevant communications and updates from our organization

Sign Up Now