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E-Commerce Customer Service MANAGER

Date Posted: 6/14/2024

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Job Description

E-Commerce Customer Service Manager Needed in Vernon/Commerce CA area


Required Qualifications:

  • Associate or Bachelors Degree
  • Extensive proficiency with Microsoft Excel, including pivot tables, vlookup and other advanced functions, as well as the full suite of Office products.
  • Knowledge of Zendesk or similar communication portal
  • Excellent problem solving and analytical skills
  • Ability to investigate, troubleshoot and address processing issues to streamline workload and improve efficiency
  • Ensure effective communication between the customer service team and both the business units and consumer end users
  • Knowledge of Amazon Vendor Central use and functionality
  • Ability to maintain composure, while de-escalating potentially contentious consumer interactions while resolving warranty or use questions
  • Quick learner with the ability to multi-task in a fast pace, ever-changing environment
  • An innate sense of urgency
  • Possess excellent follow-up capabilities, the ability to prioritize and handle several projects simultaneously
  • Be proactive in identifying, resolving and communicating challenges
  • Solid organizational and time management skills
  • Strong interpersonal and communication skills

Desired Qualifications:

  • Prior experience with wholesale to retail order processing and knowledge of retail routing requirements
  • Current understanding of e-commerce vendor or seller platforms, including Amazon, Wayfair, Overstock, etc.
  • Experience managing product and business on Amazon Vendor Central and/or Seller Central
  • Familiarity with EDI

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Cerritos, CA
  • Job Type:Customer Service
  • Experience:3-5 years
  • Education:None
  • Date Posted:6/14/2024
  • Contact: Douglas Vaughn (562) 966-6707
  • Pay Range: $65,000.00 - $85,000.00 Annually
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Job Reference: JN -062024-369877