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Customer Service Rep

Date Posted: 1/22/2022

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Job Description

Customer Service Role
8:00am - 4:00pm
Dublin, CA


Job Summary
The position responsibilities include front desk receptionist, order taker, phone calls/emails, filing, sending invoices and collections of accounts receivable.

Essential Duties
    -Process sales orders via fax, e-store and email
    -Send our all-order confirmations via email
    -Coordinate with shipping, purchasing and manager regarding back orders and other special orders and customer inquires
    -Send invoices to customers via mail or email
    -Follow up on past due accounts via phone calls or email, notate status on sales Spreadsheet
    -Take and handle incoming phone calls regarding customer service issues
    -Maintain filing system for sales order hardcopies
    -Periodically update spreadsheet and computer data on customer accounts and their contact info
    -Take all phone calls and transfer to appropriate persons
    -Prepare and print guests sign in sheets making sure all guests are greeted and  taken care of
    -Other duties and responsibilities are assigned accordingly, as needed
    -Strong PC and word processing skill
    -Demonstrates good organizations skills and ability to multi-tasks, as well as attention to detail
    -Ability to prioritize work and to handle stressful deadline situations
    -Ability to work with management and team members as well as customers
    -Good communication skills, verbal and written
    -Problem solving skills are important

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Dublin, CA
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/22/2022
  • Contact: Justin Blackwood (925) 737-1800
  • Pay Range: $18.00 - $18.00 Hourly
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Job Reference: JO-2201-144286