The Domestic Operations Agent has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
What You Will Be Doing Day-to-Day:
Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly.
Route freight shipments across multiple transportation modes and services based upon client requests.
Proactively communicate with clients regarding status of freight.
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
Assist local sales and domestic offices with air/ground freight issues.
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy.
Understand the requirements/expectations of handling shipments of consequence - NFO, high-value, date/time specific, etc.
Responsible for processing monthly inventory.
Work Offsite occasionally to process orders.
Check in drivers upon arrival
Other duties will be assigned as business demands deem necessary.
What We Look for in Teammates:
A team player who works well with others - being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Other Skills We Hope to See:
High School diploma and/or GED required
Associates or bachelor's degree preferred in business, supply chain, logistics, transportation management preferred.
Minimum of two (2) years' previous Freight Forwarding experience
Proficient in MS Word, Excel, AS400 experience preferred, but not required
Excellent communication skills both verbal and written - proactively communicating to clients is part of our Core Value of earning our customers' trust.
Problem Solver to identify issues of varying complexity and work to find effective solutions to satisfy our customers' needs.
High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.
Ability to work autonomously as well as within a team environment
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
We Can Offer You:
Growing company with a record year in performance that continues to scale!
Opportunity to drive significant changes in Domestic Operations with an ability to make an impact across the organization
Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value!
Laid-back and open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunity for advancement
Competitive compensation & benefits package
Generous paid time off
Volunteer program - it's also a Core Value - we actively engage in our communities!
We are an equal opportunity employer an
To apply please email your resume to email@example.com
Thank you for applying to the Domestic Operations Agent position. Your job application has been routed to the appropriate branch for consideration.
Please make note of your Password, as you will need this if you are selected to move forward in the process.
Your email address will most likely serve as your username.