Ultimate Staffing is looking for a PAS Specialist in Portland, OR.
Shedule: 5x8s 8am-5pm Duration: 12 weeks (possibility of extension) Pay: Pays up to $25
JOB SUMMARY: The Patient Access Service Specialist (PAS) is the first point of contact in person and via phone. The PAS provides high quality customer service to both internal and external customers. The work environment is both on campus and remote work supporting a call center and front office duties. This position involves serving on a rotational basis to assist with the front office check-in and check-out desk. PAS tasks include but are not limited to gathering and recording required information about patients, provide specific customer service including screening for financial eligibility, confirming health insurance coverage and individuals' obligations, obtaining necessary authorizations for care, scheduling appointments, answering a high volume incoming phone line, taking detailed messages including refill requests and routing to the appropriate person, and assisting patients in an office or clinic setting. This position requires an attention to detail, strong ability to multi-task and exceptional customer service skills.
JOB RESPONSIBILITIES: 1. Customer Service
Provides high quality customer service to both external customers (patient, referring providers, insurance carriers, etc.) and internal customers (Health providers, and staff) that meets or exceeds the service standards of the health care industry.
This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and continuous application of process improvement methods and skills.
Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health concerns.
2. Arranged Care & Point of Service Operations
Greets patients and confirms that an appointment has been kept.
Inspects insurance card(s) and/or authorization notices when necessary.
Identifies and collects deductible, payments, co-payments, and deposits on services, provides receipts and completes necessary accounting procedures.
Verifies and updates the common data set on-line.
Explains and satisfies any necessary patient signature requirements.
Schedules patient appointments.
Obtains prior medical records and studies if appropriate.
Organizes records prior to uploading them into the patient electronic health record so that they are easy to access/follow.
Requests and then ensures that all diagnostic studies are available for viewing prior to the patient's appointment (if appropriate).
Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
Follows up on pending authorizations until they are obtained.
Enters all information accurately into EMR or into the medical record when necessary.
Mails information packets. m. Reminds patients when follow up appointments are due.
3. Integrated Care
Arranges and orders associated clinical, diagnostic or laboratory services and obtains authorization when necessary.
Directs patients to appropriate providers for other health care issues.
Completes and routes direct referrals to other clinical services.
Schedules return appointments on line, and manually if necessary.
Answer incoming phone calls.
Triages and documents accurately tel
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