Job Description

Job Duties/Description:

• Ensure Timely Delivery: Deliver Time & Materials, and project-related requests on schedule, striving to exceed client expectations.
• Client Response: Receive and respond to client inquiries and work requests clearly, professionally, and promptly, keeping clients informed of progress or issues.
• Vendor Communication: Directly communicate with vendor technicians and suppliers to place orders and obtain status updates.
• Deliverable Management: Manage the receipt and storage of deliverables.
• Team Communication: Keep both internal and external team members informed about work-related activities.
• Billing Management: Handle billings in a timely manner.
• System Navigation: Navigate efficiently within NetSuite, AIM, Microsoft Office Suite, and the Internet.
• Technician Support: Manage the check-in/check-out process for onsite technicians and assist them with the scope of work and job-related questions.
• Scope Management: Manage changes in scope and identify potential issues.
• Communication Facilitation: Facilitate communication between our technicians and clients.
• Task Documentation: Document details of dispatches and tasks.
• Work Plan Coordination: Coordinate all aspects of the work plan, including pre-installation surveys, installations, service calls, and client follow-ups, managing technicians, materials, and equipment.
• Invoicing Accuracy: Ensure accurate invoicing from various vendors.
• Procurement Monitoring: Monitor the procurement of materials.

Requirements:

• Communication Skills: Excellent communication and customer service skills.
• Technical Proficiency: Proficiency with Microsoft Office Suite, including Outlook, IM, and Internet use.
• Flexibility: Must be available for variable daytime shift work and occasional on-call shifts.
• Multitasking: Ability to work in a fast-paced environment, handle multiple tasks, and meet deadlines.
• Professionalism: Demonstrates professionalism, a strong work ethic, confidentiality, and commitment to integrity.
• Attention to Detail: High degree of accuracy and attention to detail.
• Relationship Building: Ability to develop and maintain relationships with clients, technicians, and team members.
• Problem Solving: Creativity and good judgment in solving complex problems.
• Independence: Self-starter with the ability to work independently and collaboratively.
• Growth-Oriented: Desire and ability to grow with the company.
• Field Experience: Hands-on field technician experience is a plus.

• Pay range: $21-24/hr
• Location:100% Onsite
• Type: Contact-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Eden Prairie, MN
• Job Type:Admin - Clerical, Construction, Customer Service
• Experience:1-2 years
• Education:High School
• Date Posted:5/28/2024
• Contact: Brandon MacDonald (651) 461-0009
• Pay Range: $21.00 - $24.00 Hourly

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