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Service Dispatcher

Date Posted: 10/13/2021

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Job Description

Ultimate Staffing is seeking a Service Dispatcher to join a reputable and well-established client in Howard county. This role provides the opportunity to become an integral part of the organization, and take on additional training! Whether it's fielding service calls, booking scheduled maintenance, dispatching service calls, or answering customers' questions, this position is the voice of the company. If you have excellent interpersonal skills, and experience in Customer Service and/or Dispatching, this role might be the perfect fit for you! 

Responsibilities:
· Fielding and routing inbound calls
· Finding answers to customer questions
· Booking & scheduling service visits
· Debriefing field techs
· Dispatching calls and acting as a liaison for field techs.
· Weekly timesheet verification against Dispatch Work Orders
· Assisting with answering multi-line telephones and fielding calls
· Service department invoicing and monthly reconciliation
· Data entry, filing, copying, and faxing
· Other duties as assigned

Requirements:
· Interpersonal skills are a must! 
· 2+ years of experience in customer service and/or dispatching
· Computer literacy and experience with MS Office
· Strong oral & written communication skills
· Ability to multi-task


 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to ahawkins@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Columbia, MD
  • Job Type:Inventory, Supply Chain, Transportation
  • Experience:1-2 years
  • Education:High School
  • Date Posted:10/13/2021
  • Contact: Amy Hawkins (443) 285-0213
  • Pay Range: $18.00 - $24.00 Hourly
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Job Reference: JO-2109-131973