Immediate need for a Customer Service Specialist in the Columbia, MD area. This is your opportunity to join an engaging, trustworthy, and efficient company that values their employees and promotes from within! Preferred qualifications include prior customer service experience, clear written and verbal communication skills, and the ability to multi-task!
Duties and Responsibilities:
- Answer inbound and make outbound calls to customers regarding orders.
- Utilize appropriate CRM databases to complete customer and order data entry.
- Assist customers with any related inquiries in a timely manner.
- Maintain detailed records and reports of customer inquiries.
- Ensure customer satisfaction and loyalty.
- High School Diploma [some college preferred].
- 1+ years of customer service experience.
- Ability to maintain composure in a variety of settings.
- Comfortable working within a team environment.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to firstname.lastname@example.org