Job Description

Job Title: Bilingual Client Services Admin Support

Job Summary:
Join our dynamic Client Services team as a Bilingual Admin Support, providing top-notch customer service while managing administrative tasks.

Essential Functions:

• Act as primary backup to Client Service Representatives
• Correspond with internal and external customers, providing policy information
• Handle complex client correspondence and complaints with finesse
• Conduct thorough research on complaints and perform auditing tasks
• Process various requests, including Not Taken requests and refunds
• Manage documentation, including ordering replacement letters and forms

Knowledge, Skills & Abilities:

• Strong organizational skills
• Excellent written and oral communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in English and Spanish

Education & Experience:

• High school diploma or GED required
• Prior insurance industry experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Austin, TX
• Job Type:Admin - Clerical
• Experience:1-2 years
• Education:None
• Date Posted:5/15/2024
• Contact: Michael Albrecht (512) 643-8322
• Pay Range: $18.00 - $18.00 Hourly

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