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Data Entry/ Billing/ Inside Sales Rep

Date Posted: 5/14/2024

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Job Description

Essential Duties and Responsibilities:
As a valued member of our team, you will be responsible for entering a high number of customer orders in an ERP system and providing information regarding products, prices, availability, product uses and technical support for customers. You will also create and process invoices and reconcile discrepancies. The ideal candidate must possess critical thinking skills to deliver accurate and complete information with a high level of customer service.
Provide exceptional customer service to internal and external customers.
Process orders in a professional, friendly, consistent and timely fashion. This includes providing prices for customers, salespeople, drivers, and management.
Assist with the processing of delivery documents including listing items sold, amounts due, credit terms, and dates of shipment.
Process product returns or incorrectly billed merchandise.
Analyze purchase orders, purchasing history, special instructions or shipping rules to compile needed data for orders.
Process invoices, including checks and cash.
Reconcile invoice discrepancies.
Respond to requests from customers for information.
Engage in technical discussions with customers.
Promote solutions and services.
Resolve customer complaints in a courteous, professional and timely manner.
Remain knowledgeable and up-to-date on product changes and developments.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Work with manager to ensure proper customer service is being delivered.
Work as an inside liaison to the outside sales team regarding delivery time, status of orders, etc.
Perform other duties as assigned.

High school diploma or general education degree (GED)
2 to 3 years of direct work experience in a customer service capacity
2 to 3 years billing experience
Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
Data Entry Experience
Must be extremely accurate and precise
Ability to learn quickly
Experience in MS Office, specifically Excel, Word and Outlook
Excellent written and oral communication skills
Excellent customer relationship skills
Ability to multi-task
Excellent follow-up skills
Extremely organized and detail oriented
Strong problem identification and resolution skills
Able to build and maintain lasting relationships with customers
Excellent listening skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform mathematical calculations
High level of integrity and work ethic
Excellent Attendance
Team player

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Southfield, MI
  • Job Type:Admin - Clerical
  • Experience:1-2 years
  • Education:High School
  • Date Posted:5/14/2024
  • Contact: Melanie Mattison (248) 621-4699
  • Pay Range: $42,000.00 - $48,000.00 Annually
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Job Reference: JN -022024-358772