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Lead Customer Service Rep (REMOTE)

Date Posted: 5/3/2021

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Job Description

Our medical technologies firm is looking for a REMOTE Lead Customer Service Representative

Essential Duties and Responsibilities:

  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.
  • Pre-sale:
    • Responds to customer inquiries to determine appropriate product literature and pricing schedules
    • Influences production and shipping schedules
    • Recommends price changes based on company/customer relationship
    • Recognizes new business opportunities.
  • Post-sale:
    • Responds to customer inquiries (RMA, status, delivery, etc.).
    • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources
    • changes production and shipping schedules
    • recognizes add-on business opportunities.
Qualifications:
  • This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
  • This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.
  • Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.
  • The job requires the ability to make judgements based on practice and previous experience.
  • This job typically requires a degree in process or equivalent and no experience.
Benefits:
We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your com­mitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to sunsa@rothstaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Kalamazoo, MI
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:5/3/2021
  • Contact: Sun Sa (949) 265-6070
  • Pay Range: $15.00 - $17.00 Hourly
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Job Reference: JO-2105-117562