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Customer Service Expert - HVAC

Date Posted: 4/8/2021

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Job Description

We're hiring for a leading plumbing and HVAC service company in the Saint Paul area!  Apply Today to join a great team with great perks!

Position:  Customer Service Representative

  • Schedule service calls by with prepared scripts and talk tracks
  • Handle between 50-80 inbound and outbound calls per day
  • Document customer information by obtaining and entering required data
  • Enter dispatch information by restating and confirming customer data
  • Suggesting other services the client might benefit from while offering special promotions
  • Maintain customer satisfaction to meet customer' needs
  • Resolve customer concerns by obtaining information from customer
  • Keep customers informed by notifying customers of delays/rescheduling in a timely fashion
  • Schedule customers based on their individual needs by determining urgency of repair and their schedule
  • Ensure customer satisfaction by conducting follow-up outbound calls
  • Maintain quality service by following organization standards
  • Contribute to team effort by accomplishing related results as needed
  • Pay is $16 per hour
  • Two Schedules available:
    • 11:30a-8:00p, Mon-Fri
    • 9:30a-6p, Tues-Sat
  • Contract to hire
  • In the office position 

Perks & Benefits:
  • 100% Employer-Paid Indivdual Health Insurance 
  • Vision, Dental Ins.
  • HSA
  • 401k with company match
  • PTO
  • FREE Lunch Fridays

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Saint Paul, MN
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:4/8/2021
  • Contact: Bryan Hawkes (651) 688-9888
  • Pay Range: $16.00 - $16.00 Hourly
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Job Reference: JO-2104-114737