Job Description

The Cardiology Group is seeking a Medical Administrative Assistant with a passion for high-quality customer service, attention to detail, and the desire for professional development. The ideal candidate will operate efficiently within a dynamic team environment and facilitate excellent patient care. Candidate must enjoy interacting with and establishing rapport with patients and possess the drive to acquire new knowledge of products and services, a sharp attention to detail, the ability to problem-solve and remain professional in challenging situations. We work in a team-oriented environment that operates under the principles of enjoying your work, looking to serve others and loyalty to our clients and team-members. This position reports to the Practice Manager.

Duties and Responsibilities:

Welcome patients and visitors in person and on the telephone, appropriately address or refer their inquiries and concerns with an eye toward optimal patient satisfaction.

Maintain a positive, empathetic, and professional demeanor at all times.

Optimize provider time, maintaining awareness of clinic flow and notifying providers of cancellations or delays.

Maintain daily calendar of meetings and events and proactively resolve schedule conflicts as necessary.

Manage physician/schedules and understand MD preferences for bookings.

Develop, organize and maintain all files and record-keeping systems.

Obtain new patient questionnaires before appointments for MD review.

Assist patients with coordination and navigation of care across different health care systems.

Maintain reception area in a tidy and organized manner.

Obtain, record, and update personal and financial information in accordance with HIPAA.

Collect and record patient co-payments.

Perform office administrative tasks such as document scanning, spreadsheet tracking, reminder calls,

Use computer software and office equipment (fax machines, copiers, etc.)

Contact insurance carriers to verify patient's insurance eligibility, benefits, and requirements.

Request, track and obtain pre-authorization from insurance carriers within time allotted for medications and all other services.

Request, follow up and secure prior authorizations prior to services being performed.

Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

Qualifications:

Excellent customer relation skills and patient needs orientation.

Must be willing and able to multi-task.

Ability to identify emergent situations, formulate solutions, and execute such with minimum direction from supervisor.

Must have excellent attention to details and time management skills.

Must have basic computing, typing, and telephone etiquette skills.

Must be facile with Windows and MS-Word and other Microsoft Office applications; specialized online medical technologies, instant messaging, and the Internet.

At least 6 months' experience working in a hospital, clinic or other medical setting strongly preferred.

Must have good written and verbal communication skills.

Must be able to work alone and within a team effectively.

Must have respectful, courteous, and professional attitude.

Ability to make sound decisions and judgment.

Outstanding prioritization and organizational techniques.

Previous EMR experience strongly preferred. EPIC is a plus, but not required.

Additional Skills and Competencies

It is important that the holder of this position is sensitive to issues of diversity in all aspects of our work.

Experienced at "keeping all the balls in the air" and anticipating issues.

Outstanding common sense and sense of priorities.

Enjoys identifying challenges and problem-solving.

Able to multitask and switch priorities in a calm and efficient
To apply please email your resume to istewart@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Chestnut Hill, MA
• Job Type:Admin - Clerical
• Experience:None
• Education:None
• Date Posted:4/29/2024
• Contact: Ian Stewart (617) 371-8310
• Pay Range: $50.00 - $55.00 Annually

Get Job Alertsby Email

• Receive alerts with new job opportunities that match your interests
• Receive relevant communications and updates from our organization

Sign Up Now