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Luxury Vehicle Call Center Rep- Start 8/23

Date Posted: 7/22/2021

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Job Description

Ultimate Staffing is seeking candidates who excel in customer relations and customer satisfaction for a DIRECT HIRE position in a luxury auto manufacturing call center in Providence, RI!

*This is a hybrid position based on performance. Hybird(2 days WFH, 3 days On-site).
Training is 4 weeks On-site .*
Hybird remote option is scheudled for September 2021 and will be based on performance.

*This company provides equipment.*

MUST HAVE ROUTER AND 100 MBPS DOWNLOAD SPEED FOR WFH. THIS POSITION IS EXPECTED TO TRANSITION BACK TO OFFICE.

The Right Candidate will have:

Prior experience providing excellent customer service

Exceptional written and verbal communication skills

Professional appearance and work ethic

Excellent attendance with a steady work history

Basic MS Office knowledge; computer software and internet proficiency

Have prior automotive experience (Highly desired, but not required)

Comfortable with technology, willingness to learn

Strong active listening skills


Duties Include:

Manage inbound phone calls (with a smile)

Respond to basic trouble shooting questions and provide solutions

Help obtain and maintain high customer satisfaction scores

Document each call using client systems

Provide exceptional customer service to both internal and external customers

This position requires candidates that can adapt easily and work in a fast-paced environment. Attendance and reliability are an absolute requirement!



What we are looking for:

1+ years of customer service experience (Call Center experience helpful, but not required)

Excellent business phone etiquette and computer skills are required

Professional appearance and communication skills

Open and flexible schedule. Available to work shifts ranging from 8:00 am - 8:00 pm. Must be available to work on Saturdays.

History of success and tenure in previous work experience

The ability to capture and enter complete and concise documentation

Ability to ask pertinent questions and demonstrate empathy

The ability to solve complex problems and provide solutions



Clients offers:

Paid training

A benefit package including medical, dental and vision

Direct deposit

Annual Bonus 

Sundays & Holidays off

$15.00 hourly rate

Annual reviews/merit increases



ALL OFFERS OF EMPLOYMENT WILL BE CONTINGENT UPON  A SUCCESSFUL CRIMINAL BACKGROUND CHECK .


www.ultimatestaffing.com

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to bgreene@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Providence, RI
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/22/2021
  • Contact: Brittney Greene (407) 444-8549
  • Pay Range: $15.00 - $15.00 Hourly
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Job Reference: JO-2101-105989