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Customer Service Representative

Date Posted: 1/13/2021

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Job Description

To provide information to individuals seeking products and services provided by company in a professional and courteous manner which will lead to sales.
Reports to the Sales Manager.
Clear, friendly, and professional speaking skills
Clear precise and professional writing skills
MS Office literate
Excellent organizational skills
Personable disposition when interacting with employees and customers
Interest in developing solid business relationships with clients
Motivated to learn catalog product/Services with adequate knowledge to clearly convey ordering information as required
Technical aptitude for product support

Daily Tasks:
Accept all incoming calls directed from clients and outside individuals
provide product ordering assistance to customers as required
provide quotations in a timely manner
Enter Sales orders/RMAs into computer system as required
Maintain control of weekly backlog report
Data Entry of weekly orders
Data entry of weekly sales revenue
Data entry of product quotations
Submit log of orders/revenue and quotes weekly
Provide file maintenance to customer database
Convert incoming calls into sales cycles to the best abilities and provide necessary follow up to secure orders
Enter sufficient background information for complex calls and transfer or escalate calls
Assist admin personnel when requested to secure payments for past due product or services
Assist Receptionist as required, answer incoming calls during breaks or lunch time of the Receptionist

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Fremont, CA
  • Job Type:Admin - Clerical
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/13/2021
  • Contact: Ruperto Cuesta (510) 494-5444
  • Pay Range: $23.00 - $27.00 Hourly
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Job Reference: JO-2011-102618