Job Description

Ultimate Staffing is hiring! We are looking for a great Customer Service Representative for a PART TIME positoin in Rockville. Hours are 12:00pm-6:00pm Monday through Friday. This position is fully in office and will pay $19-20 per hour. Military Veterans welcome!!!

Customer Service Representative Duties and Responsibilities

· Interact with customers via email or phone to place orders, address inquiries, resolve issues, and provide information about our products or services.

· Identify customer needs and concerns, and proactively find solutions to meet their requirements.

· Exhibit clear and professional written and verbal communication, maintaining a friendly and empathetic tone in all interactions.

· Develop a strong understanding of our company's products to provide accurate and helpful assistance to customers.

· Provide information to customers about order status and product queries.

· Effectively manage multiple customer inquiries while meeting response time expectations.

· Educate customers on product features, benefits and best practices.

· Stay updated on product changes, process updates and industry trends to adapt to evolving customer needs.

· Perform other related duties as assigned

Customer Service Representative Requirements and Qualifications

· High school diploma or equivalent; additional education or customer service training is a plus.

· Proven customer service experience, preferably in a call center environment.

· Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.

· Strong problem-solving skills and the ability to think critically to resolve complex issues.

· Proficiency in using computer systems, software, and digital communication tools.

· Self-motivated and able to work independently with minimal supervision.

· Time management skills to effectively prioritize and manage customer interactions.

· Flexibility to work a variety of shifts and additional perform additional tasks as needed. Occasional overtime when necessary.

· May need to fill in if the other CSR is out for any reason.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Part-Time
• Location:Rockville, MD
• Job Type:Customer Service
• Experience:1-2 years
• Education:None
• Date Posted:4/23/2024
• Contact: Anne Mazzara (301) 822-2082
• Pay Range: $19.00 - $20.00 Hourly

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