Job Description

We are adding a Customer Service / Order Entry Representative to our team!

This is a direct hire opportunity!

Full Benefits!

Location: 100% onsite (must live in Minnesota)

Hours: M-F 8AM - 4:30 PM

Pay: $50-$65k, depending on experience!

Job Duties/Description:

• Manage incoming calls, emails and customer portal services in a timely and professional manner.
• Enter incoming purchase orders and purchase materials accurately and efficiently.
• Identify and assess customers' needs to achieve satisfaction, striving to exceed their expectations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information to customers using appropriate methods and tools.
• Process customer accounts and electronically file documents according to company procedures.
• Follow communication procedures, guidelines and policies to ensure consistency and quality service.
• Take the extra mile to engage customers and enhance their overall experience.

Requirements:

• Proven experience in customer support or as a client service representative, demonstrating strong customer interaction skills.
• Exceptional phone contact handling skills and active listening skills.
• Familiarity with ERP systems to efficiently manage and process customer data.
• Customer orientation and the ability to adapt/respond effectively to different types of characters and situations.
• Excellent communication and presentation skills, both verbal and written.
• Strong multi-tasking abilities, with the capacity to prioritize tasks and and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office products for data entry, documentation, and communication purposes.
• Experience with Electronic Data Interchange (EDI) interactions is preferred
• Minimum 1 year of experience in customer service is preferred.
• Strong attention to detail, ensuring accuracy in all customer interactions and transactions.
• Knowledge of industrial products is advantageous.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Eagan, MN
• Job Type:Customer Service, Manufacturing, Sales
• Experience:1-2 years
• Education:None
• Date Posted:4/22/2024
• Contact: Sheila Goetsch (651) 461-5170
• Pay Range: $50,000.00 - $65,000.00 Hourly

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