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Customer Service Rep

Date Posted: 7/31/2020

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Job Description

Key responsibilities:
* Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction (55%) 
* Resolve basic customer service activities including investigating and performing root cause analysis under direction and supervision (15%) 
* Process customer returns and monitor to ensure the product is received (15%) 
* Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives. Complete all documents for customer credits for SOX key controls (10%)

* 4-5 years' call center/customer service experience receiving roughly 75 incoming calls per day
* Technically savvy and able to set up taking calls from your computer at home and hooking up a headset, etc. 
* Dedicated place in your home for work set up and calls, likely to work from the campus 50/50
* Able to work independently at home 
* Professional work environment
* Schedule will be 8:00am-4:30pm- must work this shift and be on time daily
* Advanced computer skills including usage of MS Office Suite 
* Experience with an ERP software (e.g. JDE). Salesforce and JDE experience preferred 
* Good written and verbal communication skills and interpersonal relationship skills 
* Ability to work in a fast-paced environment 
* Availability to work under pressure 
* Good problem-solving and critical thinking skills 
* Ability to work effectively in a cross-functional team environment 
* Ability to manage confidential information with discretion 
* Excellent customer service skills with ability to negotiate and resolve difficult situations 
* Ability to build and maintain strong relationships across the organization to influence and achieve objectives 
* Ability to prioritize competing objectives in a fast-paced environment 
* Basic organizational skills 
* Availability to travel for shorter period of time

Education & Experience:
* H.S. Diploma or equivalent 4+ years' experience previous related experience Required 
* Bachelor's Degree or equivalent Preferred

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Irvine, CA
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/31/2020
  • Contact: Ashley Osler (949) 265-6070
  • Pay Range: $0.00 - $0.00 Annually
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Job Reference: JO-2007-95047