Operating the lock desk (i.e. reviewing, confirming, extending, repricing, canceling, and relocking first mortgage loan rate lock requests)
Provide analytical support for the rate lock process, analyze issues, determine approach, compile and analyze data, and prepare recommendations
Monitor pricing desk inbox and returns and completes requests in a timely manner
Provide customer service and communication to all internal and external customers
Act as the backup to Secondary Market Manager for loan commitments and TBA trading
Attention to detail and the ability to work in a fast-paced environment
Working knowledge of forecasting and financial report
Demonstrated the ability to work with people in an environment of urgency, demands, flexibility and improvisation with on-the-spot decision making
Minimum Requirements of the Position
Bachelor's degree in the Financial Space
1 year of Lock Desk experience
2-4years of experience in the general operations of a mortgage company, secondary mortgage, or mortgage department of a financial institution
Proficiency in the use of Encompass, Microsoft Outlook, and Microsoft Excel
Occasional business travel
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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