To be very service oriented and strive to make customers, purchasers and current homeowners/residents feel welcome. To engage with customers and establish rapport through effective discovery. To present in a professional manner the features and benefits of each location, community, and all Minto products with the goal of driving qualified customers to the various locations through coordinated onsite appointments. To exceed sales and customer satisfaction goals.
Requires great customer service skills, sales and closing skills as well as purposeful follow up skills;
Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors;
Converts telephone & internet leads into in-person traffic at each of our onsite locations;
Ensure customer handoff transition to onsite sales representative has been completed and is strictly adhered to for all appointments scheduled through the Customer Outreach Center;
Contact all customers who visited onsite locations within 24/48 hr. time frame for a post-visit touchpoint/additional appointment setting;
Maintain constant and consistent follow up and proactive communication with customers;
Manage customer follow-up and document effective notes in CRM including any contact with customers;
Maintain monthly appointment/sales logs for management review/reporting;
Knowledge of each location, community, and Minto products;
Knowledge of Minto computer operating systems and CRM;
Knowledge of Sales, Construction Process and MasterCare 10-step program - Hard Hat Tours, Meet Your Builder Tour, How we Build Tour, New Home Celebration, the Closing process;
Familiarize yourself with the competition, floor plans, pricing, incentive, broker co-op, etc.;
Knowledge of community specific HOA documents, contract and addendums;
Ability to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
Maintain a positive attitude and a desire to be successful;
Maintain a professional, yet friendly, atmosphere for customers;
Aids the team effort in every way possible & acts in the best interest of the company;
Flexibility with schedule for customers and/or company needs;
Attend and participate in various community related events/grand openings, training seminars, Broker functions and other company events as required;
Assist Customer Outreach Team as needed;
Keep Customer Outreach Manager informed with daily office activities;
Other duties within the scope, spirit and purpose of the job, as requested by management.
Education: Minimum required high school diploma or equivalent; associates degree or higher preferred.
Experience: Excellent oral and written communication skills; exceptional telephone presence, including the ability to purposefully engage and convey confidence when communicating with customers.
A minimum of one to three (1-3) years of previous similar work experience in the customer service or new home sales industry is required.
Skills, Knowledge and Abilities:
Outstanding customer service skills
Strong computer skills (Excel, Word, Outlook)
Proficiency in data entry and management
Knowledge of Minto computer operating systems and CRM
Great communication skills (listening, verbal and written)
Prioritization, organization and attention to detail and accuracy
Use of discretion, maintain customer confidentiality
Excellent interpersonal skills
To apply please email your resume to firstname.lastname@example.org
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