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Customer Service Rep

Date Posted: 3/25/2020

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Job Description

Job Duties:
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers

Requirements

-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-High school degree, Associates a major plus

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Fullerton, CA
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/25/2020
  • Contact: Troy Means (714) 255-8703
  • Pay Range: $16.00 - $18.00 Hourly
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Job Reference: JO-2003-87785