Our media entertainment firm in Glendale, CA is looking for a Digital Producer.
The Production Operations team is accountable for the successful daily operation of the sites and apps during all hours (including nights, weekends, and holidays when scheduled for on-call duty, or when an emergent need arises), must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, manage a large queue of prioritized tasks and requests, make recommendations for best execution options, interact with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and troubleshoot issues on the websites and mobile applications. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.
review and comprehension of work requests created and assigned in Jira
clearly communicate requests to and schedule the work of technical or creative resources needed to complete specific tasks (e.g., web developers, copywriters, etc.)
utilize established processes to obtain applicable approvals at all levels of development
ensuring requests are completed in a timely manner
working in priority order as determined by Agile methodology
communicating status and roadblocks in daily scrum
interacting with business partners, application vendors, and all internal departments including the ability to communicate effectively with resources of all levels, from entry level interns to senior leadership.
This role also has the opportunity to contribute to recommendations for solutions and best ways to execute on requests.
Provide oversight and drive the execution of requests across the Product Management, Creative, and Technology teams
Resource contributors, schedule and oversee the work on requests
Manage a large queue of prioritized work
Partner with and motivate a diverse team of resources
Identify appropriate resources needed, and develop schedules to ensure timely completion of requests
Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as on-call on a scheduled basis, and could include at times responding to emergent situations when not the scheduled on-call
Clearly organize and forecast deliverables and dependencies
Ensure proactive scheduling of all aspects of requests and on time deliverables within estimated duration and resources
Manage the full life cycle of operational requests from requirements through launch
Juggle day-to-day tasks and have in-depth involvement to allow for early identification of potential challenges
Monitor request scope and execute change control when additional requests for features or functionality are made
Elevate situations that may require Production leadership intervention
Provide weekly status reports and regular updates to the Production leadership
Proactively identify any risk or conflicts based upon creative, technology or business factors
Proactively look for solutions to implement requests in a more efficient manner
Bachelor's degree or significant work experience
Previous experience as a Digital Producer or Project Manager
Experience working in at least one of the following:
eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications
Large, complex marketing sites with calendar, feature list
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