Job Description

MUST live in MN

Position Title: Customer Service Representative Level 1

M-F 10am-7:30pm

Customer Service Representative Level 1 reps provide front line heavy customer contact and direct customer service support to all customers. Performance of routine and complex tasks related to all aspects of customer support with emphasis on making each customer contact an easy and pleasant experience.

Job Duties/Description:

* Offer an exceptional customer experience in every interaction

* Make outbound calls to customers as needed regarding inquiries, order status and services.

o Light email and chat

* Enter orders for hearing instruments, accessories, parts, warranties, replacement claims and documents complaints.

* Update information in the computer such as warranty registration, username, comments. Creates and maintains logs for statistical purposes.

* Notify Customers daily of any out of stock issue with their orders.

* Manage around 9 calls/hour, on average (72 calls per day)

* Update customer contact information in CRM

* May perform miscellaneous tasks/projects as directed by manager.

Requirements:

* Minimum High School Diploma or GED required

* Minimum 3 years of Call Center Customer Service experience

* Teamwork, flexibility, reliability are required

* Attention to detail and excellent follow up skills

* Pleasant, friendly, professional manner, excellent verbal and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, use good grammar, with an adequate vocabulary.

* Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department's Call Quality benchmarks.

* ** Ability to think on your feet, no script. Every call may be different!

* B2B experience is helpful

* Requires a positive attitude, ability to multitask, ability to work independently or as part of a team and have a genuine interest in people and desire to help.

o Ability to toggle between multiple systems (Salesforce, ERP, Knowledge System) all while talking on the phone.

* Experience working in a fast-paced environment and ability to multitask.

* Strong written and verbal communication skills

* Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required

* Salesforce experience is preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Minneapolis, MN
• Job Type:Health Care
• Experience:None
• Education:None
• Date Posted:4/4/2024
• Contact: Sheila Goetsch (651) 461-5170
• Pay Range: $19.00 - $20.00 Hourly

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