Job Description

Job Responsibilities:

• Addressing customer inquiries via Zendesk, ensuring prompt and careful handling of order-related information, addressing product queries, and appropriately managing complaints and concerns.
• Handling customer service phone calls, providing order details, processing orders and payments, and assisting with website and product inquiries.
• Tracking orders and liaising with carriers for smooth delivery.
• Managing return processes, including providing shipping labels, receiving returned items, and issuing refunds.
• Utilizing various software and systems to document customer interactions and resolutions.
• Collaborating with the team and management to identify and address potential improvements, recurring issues, trends, etc.
• Assisting with general customer service tasks.

Requirements:

• Comfortable with dogs, as managers bring their pets to the office daily.
• Preferably, previous office experience, particularly in phone and email customer service.
• Flexibility in handling various job responsibilities, as teamwork is essential in a small office environment.
• Previous experience in e-commerce customer service is beneficial but not mandatory.
• Familiarity with SAP or Zendesk is advantageous, although training will be provided.
• Ability to work independently and collaboratively within teams.
• Capability to grasp, retain, and convey product knowledge effectively.
• Proficiency in solution-oriented problem-solving

Additional Info:

• Pay: $20-$22/hr
• Schedule: 8 AM-5 PM Monday-Friday
• Location: In-office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Minneapolis, MN
• Job Type:Admin - Clerical, Customer Service, Distrib/Shipping, Entry Level, Marketing, Retail
• Experience:None
• Education:High School
• Date Posted:4/3/2024
• Contact: Brandon MacDonald (651) 461-0009
• Pay Range: $20.00 - $22.00 Hourly

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