Job Description

Senior Account Representative (Direct Hire, Hybrid) $25-hour Framingham MA

Schedule: 8:15 AM - 4:45 PM (Monday - Friday) Hybrid schedule 2x a week in office

Responsibilities:
* Provide customer support via telephone and secure message channels, addressing issues related to retail and electronic banking activities.
* Identify customer needs through inquiry and account review, promoting and cross-selling bank products.
* Offer assistance and training to branch personnel on electronic banking procedures.
* Maintain knowledge of retail banking policies and procedures.
* Obtain and analyze daily reports on customer and internal online banking activity, including service metrics, fraudulent activity, and unauthorized access.
* Conduct outgoing communication efforts for the bank through telephone, email, and/or regular mail.
* Collaborate with vendors and external service providers to uphold operational performance standards.

Qualifications:
* Proficient understanding of financial products and services, assessing customer needs, making recommendations, and fostering customer relationships to maximize sales opportunities.
* Effective interpersonal skills to promote products and services to customers.
* Ability to apply critical thinking and problem-solving skills in a fast-paced environment.
* Compliance with BSA regulations.
* Offer a comprehensive range of customer services, including opening new accounts, explaining available bank products and services, and gathering customer information for online account processing.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Framingham, MA
• Job Type:Banking, Customer Service
• Experience:None
• Education:None
• Date Posted:4/3/2024
• Contact: Vilmarie Colon (617) 865-2357
• Pay Range: $25.00 - $25.00 Hourly

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