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Patient Service Representative

Date Posted: 4/3/2024

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Job Description

Ultimate Staffing is seeking Patient Service Representative for a busy Dermatology office in Raleigh! One year of medical office experience is required. Any applicants without this experience will not be considered. The PSR will perform necessary activities to accommodate timely, efficient, and courteous patient flow in the office

This is a Full-Time - Monday-Thursday 7:45AM-4:30PM, Friday 7:45AM-2PM - Temp-Perm position!

Essential Job Responsibilities:

  • Answer and direct telephone calls from the physician/pharmacy telephone line, taking messages or paging the requested party as appropriate.
  • Greet and welcome patients/visitors and vendors, determine their needs and direct them accordingly.
  • Verify patient demographics and update patient demographics when necessary assuring accuracy and completeness.
  • Schedule, cancel and reschedule appointments as appropriate with accuracy and completeness. Enter appointment recall information in the PM system for patients declining to schedule a follow-up appointment as noted by the physician.
  • Collect co-payments and balances due from patients at time of service in accordance with the financial policy of the Practice when required.
  • Notify the appropriate Patient Account Representative if the patient has billing issues per protocol.
  • Enter all payments collected in the system. Provide patients a receipt for all payments collected.
  • Enter the information provided by the patient into PM.
  • Obtain insurance eligibility information via the system as required.
  • Reconcile all payments received and posted at end of day when appropriate. Secure all payments collected in designated location.
  • Attend departmental and practice/team meetings.
  • Participate in interdisciplinary customer service training.
  • Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
  • Additional duties may be assigned as needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Raleigh, NC
  • Job Type:Health Care
  • Experience:None
  • Education:None
  • Date Posted:4/3/2024
  • Contact: Sarah Peck (984) 263-4273
  • Pay Range: $16.00 - $17.00 Hourly
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Job Reference: JN -042024-363489