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Call Center Rep

Date Posted: 9/25/2019

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Job Description

Ultimate Staffing is searching for a Call Center Rep near our Cerritos Ultimate Staffing office. 
This position pays between $13-$17 an hour based on experience. 

Process orders or requests for information from customers who call into a call center. Ensure that accurate information is entered into a terminal or computer. May use simple scripts for call flow or upselling purposes.

DUTIES?/?RESPONSIBILITIES:

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.

SKILLS?/?REQUIREMENTS?/?QUALIFICATIONS

Speaking -- Talking to others to convey information effectively.
Persuasion -- Persuading others to change their minds or behavior.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Contact center software -- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software -- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software -- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software -- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software -- Microsoft Excel

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Snapshot

  • Employee Type:Full-Time
  • Location:La Mirada, CA
  • Job Type:Admin - Clerical, Customer Service, Manufacturing
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:9/25/2019
  • Contact: Christina Tauch (562) 483-2650
  • Pay Range: $13.00 - $17.00 Hourly
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Job Reference: JO-1909-71591