Job Description

Responsibilities include:

• Handling 30-50 telephone calls daily and assisting guests with travel bookings.
• Addressing customer inquiries promptly via phone and email.
• Keeping abreast of current international affairs using resources such as TSS, State Department website, and news agencies.
• Advising clients on international travel prerequisites like visas and passports.
• Guiding clients in uploading necessary personal documentation for travel.
• Troubleshooting technology and process-related issues with clients over the phone.
• Offering constructive feedback while maintaining patience and professionalism with each client.
• Representing Go Next's brand by demonstrating empathy and upholding professional standards when addressing escalated concerns.

Requirements:

• Minimum 1 year of customer service experience, with retail, hospitality, or restaurant industry experience being applicable.
• Strong problem-solving abilities.
• Proficient in conflict de-escalation and possessing a high degree of patience.
• Effective verbal and written communication skills, including listening, researching, and decision-making.
• Ability to work independently.
• Experience in working with multiple systems and identifying/reporting trends.
• Candidates with experience in senior or retirement care communities, such as reception roles, are highly desirable.

Additional Info:

• Pay rate: $20-$21/hr
• Schedule: 9AM -5:30PM Monday - Friday
• Location: 100% in office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Edina, MN
• Job Type:Admin - Clerical, Customer Service, Entry Level, General Business, Marketing, Food Service, Retail, Sales
• Experience:1-2 years
• Education:High School
• Date Posted:3/28/2024
• Contact: Brandon MacDonald (651) 461-0009
• Pay Range: $20.00 - $21.00 Hourly

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