Job Description

Job Responsibilities:

• Provide excellent customer service via phone, email, chat, and video to internal departments.
• Manage Spanish-speaking client interactions and maintain detailed records following HIPAA and company privacy policies.
• Learn and use customer relations systems like Salesforce and Microsoft Office.
• Collaborate in cross-functional teams and contribute to process improvements.

Requirements:

• Bachelor's Degree preferred.
• 2+ years of relevant communications or medical insurance experience.
• Fluent in English and Spanish.
• Strong problem-solving and computer skills.
• Track record of process improvements.

Additional Information:

• Pay: $25-$27 per hour.
• Schedule: Monday-Friday, 8:30 am-5:00 pm.
• Location: Onsite initially in Roseville, potential for hybrid work (2 days remote, 3 days in office) later.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Roseville, MN
• Job Type:Admin - Clerical, Customer Service
• Experience:None
• Education:None
• Date Posted:3/27/2024
• Contact: Melissa Swayze (651) 460-9287
• Pay Range: $25.00 - $27.00 Hourly

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