Schedule service calls by using CRM system and prepared scripts
Record customer information by obtaining and entering required data
Ensure accurate dispatch information by restating and confirming customer data
Promote company by suggesting other services your company can provide and offering special promotions
Maintain customer satisfaction by establishing rapport with customers and others in a position to meet customer' needs
Resolve customer concerns by obtaining information from customer, contacting service manager, calling customer back with information
Keep customers informed by notifying customers of delays/rescheduling in a timely fashion
Schedule customers based on their individual needs by determining urgency of repair, and their individual (work and personal) schedules.
Ensure customer satisfaction by conducting follow-up outbound calls
Maintain quality service by following organization standards
Contribute to team effort by accomplishing related results as needed
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Thank you for applying to the Customer Service Representative ($15-$16/hr) position. Your job application has been routed to the appropriate branch for consideration.
Please make note of your Password, as you will need this if you are selected to move forward in the process.
Your email address will most likely serve as your username.