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Customer Service Representative ($15-$16/hr)

Date Posted: 7/11/2019

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Job Description

  • Schedule service calls by using CRM system and prepared scripts
  • Record customer information by obtaining and entering required data
  • Ensure accurate dispatch information by restating and confirming customer data
  • Promote company by suggesting other services your company can provide and offering special promotions
  • Maintain customer satisfaction by establishing rapport with customers and others in a position to meet customer' needs
  • Resolve customer concerns by obtaining information from customer, contacting service manager, calling customer back with information
  • Keep customers informed by notifying customers of delays/rescheduling in a timely fashion
  • Schedule customers based on their individual needs by determining urgency of repair, and their individual (work and personal) schedules.
  • Ensure customer satisfaction by conducting follow-up outbound calls
  • Maintain quality service by following organization standards
  • Contribute to team effort by accomplishing related results as needed

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Saint Paul, MN
  • Job Type:Customer Service, Entry Level, Telecommunications
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:7/11/2019
  • Contact: Darren Hill (651) 688-9888
  • Pay Range: $15.00 - $16.00 Hourly
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Job Reference: JO-1907-64279