Job Description

Job Duties:

• Responsibly manage and promptly respond to inquiries from the Funding Communications Team through various channels like phone, email, chat, or video conferencing, ensuring top-notch service delivery.
• Ensure timely resolution of inquiries as per management's defined timelines.
• Act as the primary liaison for Spanish-speaking clientele.
• Maintain comprehensive records of customer interactions, adhering to HIPAA policies, including inquiries, complaints, comments, and subsequent actions taken.
• Uphold client privacy policies, including those determined by AbleNet and HIPAA, to ensure compliance.
• Acquire and sustain proficient knowledge of customer relations systems like Salesforce, Microsoft Office suite, and other relevant databases.
• Address customer inquiries across multiple platforms such as email, mail, fax, chat, or phone calls.
• Collaborate as a cross-functional team member contributing to AbleNet's development and supporting company objectives.
• Demonstrate commitment to core funding service department principles: Listen, Learn, and Lead.
• Undertake any other duties as delegated by the supervisor.

Requirements:

• Preferably hold a Bachelor's Degree.
• Possess 2+ years of pertinent communication experience or relevant work experience in Medical insurance.
• Exhibit excellent written and verbal communication abilities.
• Fluent in both English and Spanish.
• Actively engage and collaborate in cross-functional teams across the organization.
• Demonstrate efficient problem analysis and resolution skills.
• Proficient in computer operations with a demonstrated aptitude for learning new software programs.
• Proficiency in data entry and/or account management.
• Proven track record of identifying and implementing process enhancements.

Additional Information:

• Pay range: $25-$27 per hour.
• Schedule: Monday to Friday, 8:30 am to 5:00 pm.
• Location: Initially onsite for the contract period, with potential hybrid arrangement afterward (2 days remote, 3 days in-office).
• Employment Type: Temp-to-Hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Roseville, MN
• Job Type:Admin - Clerical
• Experience:None
• Education:None
• Date Posted:3/21/2024
• Contact: Mackenzie Dolan (651) 286-8264
• Pay Range: $24.00 - $27.00 Hourly

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