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Customer Service Representative - Start ASAP!

Date Posted: 12/9/2019

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Job Description

Job Description

  • Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns
  • Increasing business, customer satisfaction and retention.
  • Process online orders
  • Provide shipment information to customers
  • Collaborate with Sales, Marketing, IT. and Warehouse departments
  • Assist customers with product selection, answers basic questions, and suggests various product options that are available.
  • Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to help provide a solution
  • Assist with warehouse fulfillment center to ensure smooth order process
  • Answer questions regarding availability and pricing
  • Assist customers with basic technical support of their product
  • Provide recommendations on product purchases
  • Ensure all orders from each website ship within the appropriate time frame
  • 1-2 years of experience performing customer service functions in a fast-paced e-commerce environment (not a call center)
  • Pay: $16-$20 per hour (depending on experience)
  • 4 weeks paid vacation
  • 100% paid medical insurance (for employee)
  • SIMPLE IRA 3% match
  • Set hours: Monday-Friday 8:00-4:00
  • Free snack bar
  • Movie theater themed break room

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Bloomington, MN
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:12/9/2019
  • Contact: Jennifer See (651) 688-9888
  • Pay Range: $16.00 - $20.00 Hourly
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Job Reference: JO-1905-58848