Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns
Increasing business, customer satisfaction and retention.
Process online orders
Provide shipment information to customers
Collaborate with Sales, Marketing, IT. and Warehouse departments
Assist customers with product selection, answers basic questions, and suggests various product options that are available.
Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to help provide a solution
Assist with warehouse fulfillment center to ensure smooth order process
Answer questions regarding availability and pricing
Assist customers with basic technical support of their product
Provide recommendations on product purchases
Ensure all orders from each website ship within the appropriate time frame
1-2 years of experience performing customer service functions in a fast-paced e-commerce environment (not a call center)
Pay: $16-$20 per hour (depending on experience)
4 weeks paid vacation
100% paid medical insurance (for employee)
SIMPLE IRA 3% match
Set hours: Monday-Friday 8:00-4:00
Free snack bar
Movie theater themed break room
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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