Back to Search

Complaints Engineer

Date Posted: 5/15/2019

Apply Now

Job Description

Essential Job Functions:

  • Complaints- need MS office, Ignite, QMS
    • Perform complaint investigation on devices that are returned and on complaints where the device is not returned.
    • Work in the lab to perform a visual inspection, measurements (dimensional), and functional testing where appropriate to determine the root cause
    • Review manufacturing documents, data, FMEAs, SOPs, and metrics as part of the investigation
    • Author complaint evaluation reports for review and approvals.
    • Process the approved reports through the company's system.
  • Global Regulatory Authority Requests- need MS office, QMS
    • Assess complaint data and metrics to respond to global regulatory authorities requests.
    • Draft response for review and approvals
  • Other projects and tasks
    • Process improvement projects
    • Drafting tech summaries for approvals
 Education & Experience
  • Bachelor's degree in Engineering or Scientific field is required plus a minimum of 2 years of applicable experience, OR Master's degree in Engineering or Scientific field plus applicable internship experience.


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Essential Job Functions:
• Complaints– need MS office, Ignite, QMS
o Perform complaint investigation on devices that are returned and on complaints where the device is not returned.
o Work in the lab to perform visual inspection, measurements (dimensional), and functional testing where appropriate to determine root cause
o Review manufacturing documents, data, FMEAs, SOPs, and metrics as part of the investigation
o Author complaint evaluation reports for review and approvals.
o Process the approved reports through the company’s system.
• Global Regulatory Authority Requests– need MS office, QMS
o Assess complaint data and metrics to respond to global regulatory authorities requests.
o Draft response for review and approvals
• Other projects and tasks
o Process improvement projects
o Drafting tech summaries for approvals
Education & Experience
• Bachelor's degree in Engineering or Scientific field is required plus a minimum of 2 years of applicable experience; OR Master’s degree in Engineering or Scientific field plus applicable internship experience.
Posted By: nsuri@rothstaffing.com

Apply Now Send to a Friend

Job Snapshot

  • Employee Type:Full-Time
  • Location:Irvine, CA
  • Job Type:Engineering
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:5/15/2019
  • Contact: Neetu Suri (949) 453-0225
  • Pay Range: $38.00 - $41.38 Hourly
Get Job Alertsby Email
  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization

Sign Up Now


Job Reference: JO-1905-58673